Uber Pledges to Fix the Company's 'Cult of the Individual'

Bill Gurley

Ridesharing giant, Uber, took another hit with the departure of its president, Jeff Jones, after just six months, United States media reported Sunday. Holt said that Uber is fixing a bug that reduces pay to drivers when a passenger cancels a ride mid-route and is tweaking its rating system so that drivers aren't unfairly suspended.

"Uber must change", said board member Arianna Huffington, "if it is to be as successful in the next decade as it has in the last seven years".

He joined Uber from Target Corp, where he was chief marketing officer and is credited with modernising the retailer's brand.

Uber has been hit by several controversies, including allegations that it routinely ignores sexual harassment. After a former engineer accused the company of systemic sexism and sexual harassment in February, Kalanick condemned the behavior and ordered an investigation into the claims.

But Huffington shot down any prospect of Kalanick stepping down: "The board has confidence in Travis, and we are proceeding ahead in the search for the COO". The Huffington Post founder said she has talked to hundreds of women, and Uber's head of human resources has met with more than 120 women and men to talk about the changes they want to see at the company.

Huffington said Kalanick is honest that he wants the incoming COO to be a true partner with him.

- And Rachel Holt, who heads Uber's US and Canada operations and will address ways in which Uber plans to improve the driver experience. Huffington is helping oversee the inquiry, along with Eric Holder, the former USA attorney general. She also emphasized that despite the PR problems and loss of riders who chose to #DeleteUber earlier this year, Uber has continued to experience growth: both attracting new riders and seeing existing riders take more trips.

"The focus of the company has been on the business and not the employees", she told reporters.

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